Privacy Policy

Man With a Van Brompton Privacy Policy

This Privacy Policy explains how Man With a Van Brompton collects, uses, discloses and protects personal data relating to customers and prospective customers in the Brompton area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Man With a Van Brompton about individuals who enquire about, book or use our services in the Brompton area, whether the interaction takes place in person, by phone, through online forms, or through other communication methods. It covers data relating to private individuals as well as individuals acting on behalf of businesses.

Data Controller

Man With a Van Brompton is the data controller in respect of the personal data we collect and use for the purposes described in this Privacy Policy. As the data controller, we determine the purposes and means of processing personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with us or use our services:

Identification and contact details, such as name, postal address, service addresses, and any communication preferences you tell us about.

Booking and service details, such as requested dates and times for moves or deliveries, pick up and drop off locations, access information, inventory descriptions or general details about items to be transported, and any specific service instructions.

Communication records, including information you provide when you contact us by phone, through online forms, or by other means, as well as records of enquiries, quotations, and any feedback or complaints.

Payment related information, such as payment method details and transaction records. We do not store full card details where payments are processed by third party payment providers.

Technical data, such as basic technical information provided automatically when you interact with any online form we may make available, including dates and times of access and basic device or browser information, where applicable.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, ask a question, provide feedback, or otherwise communicate with us. We may also receive personal data from third parties who are arranging services on your behalf, such as a friend, family member, or business representative providing your details so that we can perform the requested service.

Purposes and Lawful Bases for Processing

We process personal data only where we have a lawful basis under data protection laws. The main purposes and related lawful bases are:

To provide quotations, accept bookings and perform our services, including managing your move or delivery, communicating with you about timings and logistics, and handling payments. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To respond to enquiries, complaints or feedback and to provide customer support. The lawful basis is our legitimate interests in managing our business and providing a good standard of customer service, or performance of a contract where applicable.

To manage our business operations, including record keeping, accounting, and auditing. The lawful basis is compliance with legal obligations and our legitimate interests in running an efficient and compliant business.

To improve our services, including analysing common questions, issues or preferences, and training staff. The lawful basis is our legitimate interests in improving and developing our services.

To send you service related communications, such as booking confirmations, reminders or important updates about your service. The lawful basis is performance of a contract or our legitimate interests in ensuring the service can be delivered effectively.

To send limited marketing communications about our services where you have given your consent, or where we are otherwise permitted to do so by law. You can opt out of marketing at any time.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to meet legal, accounting or reporting requirements. In general, we retain:

Booking and transaction records for a period that allows us to handle queries, disputes or claims, and to comply with tax and accounting obligations.

Enquiry and communication records for a reasonable period to allow us to follow up on your requests and maintain a record of our interactions.

Marketing related data, such as contact details used for promotional messages, until you opt out or withdraw your consent, or until we determine that the information is no longer accurate or required.

When personal data is no longer required, we will securely delete or anonymise it.

Use of Data Processors

We may engage carefully selected third parties to process personal data on our behalf. These data processors might provide services such as payment processing, accounting support, secure data storage, or customer management tools. Where we use data processors, they are only permitted to process personal data in accordance with our instructions and for the specific purposes we define. We require all processors to implement appropriate technical and organisational measures to protect personal data and to comply with applicable data protection laws.

Sharing of Personal Data

We may share personal data with third parties in the following circumstances:

With service partners or subcontractors where this is needed to carry out your booking, for example where additional vehicles, drivers or specialist services are required to complete the move or delivery.

With professional advisers, such as accountants or legal advisers, where this is necessary for our legitimate business needs and to comply with legal requirements.

With public authorities, regulators or law enforcement where we are legally required or permitted to do so.

We do not sell personal data to third parties.

International Transfers

Our core operations are based in the Brompton area, and we aim to keep personal data stored within the United Kingdom or other jurisdictions that offer an equivalent level of data protection. If, in limited cases, personal data is transferred to a country that does not provide the same level of protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms.

Security of Personal Data

We take reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who have a genuine business need to know it, using secure systems and applying internal policies and training designed to keep data safe.

Your Data Protection Rights

Under data protection laws, you have various rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions, but generally include:

The right of access, meaning you can request confirmation that we process your personal data and obtain a copy of that data.

The right to rectification, meaning you can ask us to correct or complete inaccurate or incomplete personal data.

The right to erasure, in certain circumstances, meaning you can ask us to delete your personal data where, for example, it is no longer needed for the purposes for which it was collected.

The right to restrict processing, meaning you can ask us to limit the way we use your personal data in certain situations.

The right to data portability, meaning you can request that we provide certain personal data to you or to another organisation in a structured, commonly used and machine readable format, where technically feasible.

The right to object, meaning you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will then stop processing your data for that purpose unless we have compelling legitimate grounds to continue.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

Exercising Your Rights and Contacting Us

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle personal data, you can contact Man With a Van Brompton using the contact details provided on our website or in your booking confirmation. We will respond to your request in accordance with applicable data protection laws.

Right to Complain

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has not been handled in compliance with data protection laws. We encourage you to contact us first so that we can attempt to resolve your concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or to comply with legal requirements. The most current version of the Privacy Policy will apply to our use of your personal data and will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.