Terms and Conditions

Man With a Van Brompton Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Brompton provides removal, transport and related services to private and business customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Agreement means the contract between you and Man With a Van Brompton for the provision of services, incorporating these Terms and Conditions and the details confirmed at booking.

Services means any man and van, removal, relocation, transport, loading, unloading, packing, or related services provided by us.

Goods means any personal belongings, furniture, equipment, boxes, or other items that you ask us to handle or transport.

We, us, our means Man With a Van Brompton.

You, your means the customer who books or uses our services, including any person acting on their behalf.

2. Scope of Services

We provide man and van and removal services, including local and regional moves, small office moves, student moves, and item collection and delivery. The exact scope of your service will be as described in your booking confirmation. We do not provide storage unless expressly agreed in writing, nor do we provide specialist removal services such as fine art, high value antiques, or hazardous materials handling unless specifically confirmed in advance.

3. Booking Process

3.1 You may request a quotation by providing details of the collection and delivery addresses, access requirements, property type, number and nature of items, and preferred date and time. Quotations are based on the information you supply.

3.2 A booking is only confirmed when we have accepted your request and you have agreed to the quoted price and any applicable terms. We may confirm bookings verbally or in writing. We reserve the right to refuse any booking at our discretion.

3.3 It is your responsibility to ensure that all details provided at the time of booking are accurate and complete. This includes information about parking, access restrictions, stairs, lifts, the number and size of items, and any items requiring special handling.

3.4 If on arrival the actual work differs significantly from the information provided at the time of booking, we may adjust the price, change the service offered, or refuse to carry out the work if it is unsafe or unreasonable to do so.

4. Estimates and Pricing

4.1 Unless otherwise stated, quotations are estimates based on the information you provide. They may be given as an hourly rate, a fixed price, or a minimum charge. Any estimate is subject to revision if your requirements change or the information originally provided is inaccurate or incomplete.

4.2 Our charges may include travel time, loading and unloading time, fuel costs, congestion or clean air zone charges, tolls, parking charges, and any additional labour agreed or required on the day.

4.3 If the move overruns the estimated time due to factors outside our control, including but not limited to delays with keys, waiting for access, poor packing, or additional unforeseen items, we may charge additional time at the agreed hourly or additional rate.

4.4 All prices are quoted in pounds sterling. Any applicable taxes will be included in the price quoted, unless stated otherwise.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion or prior to commencement of the service.

5.2 You agree to pay all charges in full using one of the payment methods we accept. We are not obliged to begin or continue providing services unless the agreed payment terms have been met.

5.3 If you fail to make payment when due, we may suspend services, refuse to release any Goods in our possession, and charge reasonable costs of debt recovery, including any interest that may be applicable under UK law.

5.4 Where a third party has agreed to pay our charges on your behalf, you remain jointly and severally liable for all amounts due under this Agreement.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by contacting us using the method you used to make your booking or any other method we agree. Any cancellation or amendment is only effective once we have confirmed receipt.

6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, subject to reasonable administrative charges.

6.3 If you cancel between 7 days and 48 hours before the scheduled service date, we may retain some or all of your deposit and may charge a percentage of the quoted price to cover our costs and lost opportunity.

6.4 If you cancel with less than 48 hours notice or fail to be available at the agreed time and location, we reserve the right to charge up to 100 percent of the quoted price, including any additional costs incurred.

6.5 If you wish to change the date, time, or scope of the service, we will try to accommodate this, but it may not always be possible. Changes may result in a revised quotation and additional charges.

6.6 We may cancel or reschedule the service due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, accidents, illness, or other events of force majeure. In such cases, our liability will be limited to refunding any amounts paid for services not provided or offering a rebooked date, and we will not be liable for consequential losses.

7. Your Responsibilities

7.1 You are responsible for ensuring that:

a. All Goods are properly packed, secured and ready for transport, unless you have specifically booked packing services.

b. Fragile or delicate items are clearly identified and appropriately protected.

c. Items are safe to handle and do not present a risk to our staff, vehicles, or third parties.

d. Adequate access, parking and loading space are available at collection and delivery addresses, and any required permits are arranged in advance.

e. You or an authorised representative are present during loading and unloading to direct our team and confirm that the correct Goods are moved.

7.2 You must not ask us to transport any prohibited, illegal, hazardous, explosive, flammable, or environmentally harmful items, or any items that are likely to cause damage to other Goods or to our vehicle.

7.3 You are responsible for ensuring that all Goods to be moved are properly disconnected, dismantled, and prepared, including appliances, fixtures, and electrical or plumbing connections, unless otherwise agreed.

8. Excluded Items and Special Goods

8.1 We will not carry cash, jewellery, watches, precious stones, securities, important documents, or other high value small items unless expressly agreed in writing in advance. If we do agree to carry such items, this may be subject to additional conditions and charges.

8.2 We do not transport live animals, plants that require special conditions, or perishable items that may deteriorate during the move.

8.3 Any Goods of unusual, rare, or sentimental value are moved entirely at your risk unless a separate written agreement is in place that specifically covers those items.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to Goods is limited as set out in this section.

9.2 We are not liable for any loss, damage, or failure to deliver arising from:

a. Your failure to pack Goods adequately or appropriately.

b. Inherent defects, weaknesses or flaws in the Goods.

c. Normal wear and tear, scratching, scuffing, or minor cosmetic damage inherent in handling and transport.

d. Dismantling or reassembly of furniture or equipment, unless carried out negligently.

e. Changes in atmospheric conditions, damp, mould, or vermin, unless caused by our negligence while the Goods are in our sole control.

f. Acts or omissions of third parties, including other contractors, building managers, or any person not employed by us.

9.3 Our total liability for loss or damage to Goods in any single booking, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount, having regard to the value of the Goods and the price paid for the service. We may offer specific insurance cover or extended liability by separate agreement.

9.4 We are not liable for any indirect or consequential loss, including loss of profits, loss of use, emotional distress, or loss of opportunity arising from delay, damage or non delivery, except where such loss was reasonably foreseeable and directly caused by our negligence or breach.

9.5 We will not be liable for any delay or failure to perform our obligations arising from events beyond our reasonable control, such as traffic congestion, accidents, road closures, severe weather, strikes, or acts of government or public authorities.

10. Claims and Complaints

10.1 You must inspect Goods as soon as reasonably practicable after delivery. Any visible loss or damage should be notified to our driver at the time of delivery, and noted on any job sheet or confirmation form if provided.

10.2 Any complaint or claim for loss or damage must be made to us in writing within 7 days of the service date, providing full details of the incident, the items affected, and supporting evidence where possible.

10.3 Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we may have, unless you can show that it was not reasonably possible to inform us earlier.

10.4 We will investigate all complaints and respond within a reasonable timeframe. You agree to cooperate with any investigation, including allowing inspection of any alleged damage.

11. Waste Regulations and Disposal

11.1 We operate in compliance with UK waste and environmental regulations. We are not a general waste disposal service and will not remove household refuse, construction debris, or hazardous waste unless expressly agreed as a separate service and permitted by law.

11.2 You must not present waste or prohibited materials for removal as part of a standard man and van or removal booking. If such items are found, we may refuse to carry them, or we may agree to remove them subject to an additional charge and in compliance with relevant regulations.

11.3 Any request for disposal of items must be specifically agreed in advance. Where we agree to dispose of items on your behalf, we will do so lawfully at appropriate facilities, and you authorise us to determine the method and location of disposal.

11.4 You remain responsible for any unlawful items or waste presented to us. If your actions cause us to incur penalties, fines, or additional costs under environmental or waste legislation, you agree to reimburse us for those losses.

12. Access, Parking and Property Damage

12.1 You are responsible for arranging suitable parking and ensuring that our vehicle can safely access the property. Any parking permits or permissions must be obtained in advance.

12.2 You will be liable for any parking fines or congestion related charges incurred as a direct result of instructions given by you or your representative, or due to lack of appropriate arrangements at the property.

12.3 While we take care when moving Goods through properties, we are not liable for damage to floors, walls, fixtures or fittings where such damage arises from moving large or awkward items through tight spaces, unless caused by our negligence and where you have made us aware of particular vulnerabilities.

13. Insurance

13.1 We maintain appropriate insurance for our vehicles and public liability in accordance with UK requirements. Details of our cover are available on request.

13.2 Our insurance does not automatically cover the full value of all Goods carried. It is your responsibility to arrange additional insurance for high value or particularly fragile items, or to request extended liability terms from us where available.

14. Data Protection and Privacy

14.1 We collect and process personal information necessary to provide our services, including contact details, addresses and booking information. We handle such information in accordance with applicable UK data protection laws.

14.2 We will not sell your personal data to third parties. We may share your information with trusted partners or subcontractors where necessary to perform the services, comply with legal obligations, or protect our legitimate interests.

15. Subcontracting

15.1 We may use employees, agents or subcontractors to perform all or part of the services. This will not affect our responsibilities to you under this Agreement.

15.2 Where subcontractors are used, we will take reasonable steps to ensure that they are competent and capable of delivering the services to an appropriate standard.

16. Termination

16.1 We may terminate the Agreement or suspend services immediately if you materially breach these Terms and Conditions, fail to pay sums due, act abusively or threaten our staff, or request unlawful or unsafe actions.

16.2 On termination, you must pay for all services provided up to the date of termination and for any costs reasonably incurred as a result of the termination.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement, including any non contractual disputes or claims.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 This Agreement constitutes the entire agreement between you and us in relation to the services and supersedes any prior understandings or representations, whether oral or written.

18.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.