Privacy Policy - Man With A Van Brompton

Last updated: July 2026

This Privacy Policy explains how Man With A Van Brompton collects, uses, stores, shares, and protects personal data when providing moving, delivery, and related transport services. It applies to all Man With A Van Brompton customers in the area, including individuals, households, and business clients who request our services. We are committed to handling personal information in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Man With A Van Brompton provides van transport and moving services, including collections, deliveries, house moves, office moves, and related assistance. In the context of data protection law, we act as a data controller for the personal data we collect and use to manage bookings, deliver services, handle enquiries, and meet legal obligations.

2. Personal Data We Collect

We collect only the personal data needed to carry out our services, communicate effectively, and comply with our legal obligations. Depending on the nature of your booking or enquiry, we may collect the following categories of information:

Identity data such as your name and, where relevant, company name.
Contact data such as your address, email address, and telephone number.
Booking and service data such as moving dates, pickup and delivery addresses, item details, access requirements, and service preferences.
Payment data such as payment status, billing records, and transaction references. We do not store full payment card details unless required by our payment provider and then only in accordance with their security standards.
Communications data such as messages, emails, call notes, and customer service correspondence.
Technical and usage data where applicable, such as limited website or device information used for security, performance, or analytics.
Special category data only if you voluntarily provide it and only where it is necessary for service delivery, for example accessibility-related information. We will not knowingly collect such data unless there is a clear lawful basis and necessity.

We do not intentionally collect more data than required. Providing certain information may be necessary for us to arrange and complete your move or delivery safely and efficiently.

3. How We Collect Your Data

We may collect personal data directly from you when you:

make a booking or request a quotation;
contact us by phone, email, or online forms;
provide information during planning, scheduling, or service delivery;
make a payment or raise an enquiry;
leave feedback, make a complaint, or ask for support.

We may also receive data from third parties where necessary, such as a business client arranging a move on your behalf, a payment provider, or a subcontracted partner involved in service delivery. In such cases, we will only use the information for legitimate operational purposes.

4. How We Use Your Data

We use personal data for the following purposes:

to respond to enquiries and provide quotations;
to manage bookings and schedule services;
to deliver moving and transport services safely;
to communicate with you about changes, delays, or service details;
to process payments, invoices, and refunds where applicable;
to keep records for accounting, tax, insurance, and compliance purposes;
to prevent fraud, misuse, or unlawful activity;
to improve our services, internal processes, and customer experience;
to handle complaints, claims, and disputes.

We will only use your data in ways that are compatible with the purpose for which it was collected, unless we have a valid lawful basis to do otherwise.

5. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each use of your personal data. Man With A Van Brompton relies on the following lawful bases:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes taking bookings, confirming service details, arranging transport, and completing the requested work.

Legal Obligation

We process certain information where required by law, such as maintaining tax records, accounting records, or records needed for insurance or regulatory compliance.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include managing our operations, improving services, preventing fraud, and retaining basic service records. When relying on legitimate interests, we consider whether the processing is proportionate and necessary.

Consent

In limited cases, we may rely on your consent, for example where you provide optional information that is not needed to perform the service. Where consent is used, you may withdraw it at any time.

6. Sharing Your Data and Processors

We may share personal data with trusted third parties, known as processors, who help us provide and support our services. These processors act only on our instructions and are required to protect your data and use it only for the agreed purpose.

Examples of processors may include:

payment service providers who process transactions securely;
accounting and bookkeeping providers who support financial administration;
IT and cloud storage providers who host data, maintain systems, or provide security services;
communication tools used to send emails, messages, or service notifications;
subcontracted transport partners where needed to complete a service you have requested;
professional advisers such as insurers, legal advisers, or auditors, where necessary.

We may also disclose data if required by law, court order, law enforcement request, or to protect our rights, property, staff, customers, or the public.

We do not sell your personal data.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes set out in this policy and to satisfy legal, accounting, or reporting requirements. The length of retention depends on the type of data and the reason for processing.

Booking and service records are generally retained for a period necessary to manage follow-up, claims, and business administration.
Financial and invoice records are retained for the periods required by tax and accounting law.
Communications and complaint records may be retained for a reasonable period after the service has ended to resolve issues and defend legal claims.
Consent-based data will be kept only until you withdraw consent or it is no longer needed.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff awareness, and restricted handling of customer records. While no system can be guaranteed completely secure, we work to keep your information protected and to respond promptly to any suspected incident.

9. Your Rights

Under UK data protection law, you have a number of rights in relation to your personal data. These rights may apply depending on the circumstances and any legal exceptions.

Right of access – you can ask for a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – you can ask us to delete your data in certain circumstances.
Right to restriction – you can ask us to limit how we use your data in certain situations.
Right to object – you can object to processing based on legitimate interests or direct marketing.
Right to data portability – you can ask for certain data to be transferred to you or another organisation in a structured format.
Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we may need to verify your identity before responding. We aim to deal with requests promptly and within the time limits required by law.

10. Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects about you. If this changes in the future, we will update this policy and explain how such processing works.

11. Children’s Data

Our services are intended for adults and business users. We do not knowingly collect personal data from children except where it is unavoidably included in service-related communications or booking details provided by an adult customer. If we become aware that data has been collected inappropriately, we will take steps to delete it where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data-handling practices. Any updated version will apply from the date it is published. We encourage customers to review this policy periodically to stay informed about how their data is handled.

13. Summary of Our Commitment

Man With A Van Brompton is committed to respecting your privacy and handling your personal information responsibly. We only collect data that is needed for our services, use it for clear and lawful purposes, retain it for no longer than necessary, and share it only with trusted processors or where required by law. Your privacy and trust are important to us, and we strive to process your information in a secure and transparent manner.