Terms and Conditions for Man With A Van Brompton

These Terms and Conditions set out the basis on which Man With A Van Brompton provides moving, transport, delivery, and related van service solutions to customers in the UK. By placing a booking, requesting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before confirming any man and van arrangement, as they define the rights and responsibilities of both parties.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Brompton, and “you” or “the customer” means the individual, business, or organisation requesting the service. These terms apply to domestic moves, furniture transport, collection and delivery work, and any associated loading or unloading services agreed in advance.

Our service may involve the movement of household goods, office items, single pieces of furniture, appliances, boxed goods, and other lawful items. Because each booking can differ in scope, size, timing, and handling requirements, the service is provided on a case-by-case basis and is subject to vehicle availability, operational limits, and compliance with relevant laws and regulations.

Booking Process

All bookings for Man With A Van Brompton must be made by providing accurate details of the job. This includes, where relevant, the collection and delivery addresses, access conditions, item sizes and quantities, the presence of stairs, parking restrictions, time constraints, and any special handling needs. Any quotation provided is based on the information supplied at the time of enquiry and may be revised if the actual work differs from the details initially given.

Once a quotation is accepted, the booking is only confirmed when we have acknowledged the job and, where requested, received a deposit or advance payment. A confirmed booking reserves vehicle and labour time for the agreed date and time window. Customers should check all details carefully before confirming, as incorrect information can affect vehicle choice, staffing, timing, and the total price.

We reserve the right to refuse or cancel a booking if the work requested is unsafe, unlawful, impractical, outside our service scope, or cannot be completed with reasonable care and skill. Examples include access routes that cannot accommodate the vehicle, items that present a health and safety risk, or situations where the customer has failed to disclose important information. If a booking is declined after a quotation has been issued, we will notify the customer as soon as reasonably possible.

Payments

Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed in writing, payment is due immediately on completion of the service. We may request a deposit for larger jobs, peak-time bookings, or work involving advance scheduling, and that deposit may be non-refundable where vehicle time has been reserved specifically for the customer.

We accept payment methods communicated at the time of booking, and the customer is responsible for ensuring sufficient funds are available. Any bank charges, failed payment fees, chargeback costs, or costs arising from incorrect payment details supplied by the customer may be passed on to the customer where permitted by law. Prices are generally quoted exclusive of unexpected extras unless those extras have already been agreed.

Additional charges may apply where the scope of work changes on the day, including but not limited to extra waiting time, additional loading or unloading stops, added labour, difficult access, unforeseen staircase carrying, congestion-related delays, or the need to transport more items than originally stated. In such cases, we will explain the reason for any extra cost before the work continues where reasonably possible. The final invoice may reflect these variations.

Cancellations and Amendments

Customers may request to cancel or amend a booking, but any cancellation may be subject to a fee depending on how much notice is given and whether costs have already been incurred. If a booking is cancelled shortly before the scheduled time, or if we have already allocated staff and vehicle resources, we may charge a reasonable cancellation fee to recover lost time and administrative expenses.

Where the customer is not ready at the agreed time, fails to provide access, or cannot proceed with the move, this may be treated as a late cancellation or failed attendance. If we arrive at the location and are unable to complete the job due to circumstances within the customer’s control, waiting charges, return charges, or a minimum call-out fee may apply. We encourage customers to notify us promptly if anything changes.

We may amend or cancel a booking if operational circumstances require it, including vehicle breakdown, staff unavailability, adverse weather, road closures, or events outside our reasonable control. In such cases, we will use reasonable efforts to rearrange the job for an alternative time. We will not be liable for losses caused by delay or cancellation where the reason is beyond our reasonable control, except as otherwise required by law.

Service Standards and Customer Responsibilities

We will use reasonable care and skill in carrying out the agreed service. However, the customer is responsible for ensuring that all items are suitably packed, labelled, and ready for transit unless packing forms part of the agreed service. Fragile or high-value items should be clearly identified in advance. If the customer requires special handling, disassembly, reassembly, protective wrapping, or appliance disconnection, this must be agreed before the booking date.

The customer must ensure that all goods handed over for transport are lawful to possess, transport, and deliver. The customer confirms that no prohibited or dangerous goods will be included unless expressly accepted in writing and handled in compliance with the law. Items commonly restricted may include flammable substances, explosives, illegal goods, hazardous chemicals, and any item that may endanger people, property, or the vehicle.

It is the customer’s responsibility to ensure safe and lawful access to the collection and delivery premises. This includes providing parking permissions where needed, arranging building access, ensuring lift availability if applicable, and confirming any restrictions on timing, loading bays, or estate rules. If access problems lead to delay, extra labour, or an inability to complete the work, the resulting costs may be charged to the customer.

When lifting or carrying items, we may refuse to move anything that appears unsafe due to excessive weight, instability, inadequate packaging, or a risk of damage to property or injury to persons. We may also decline to dismantle or reconnect fixtures, gas appliances, plumbing, or electrical equipment unless this has been expressly agreed and can lawfully be done. Our van hire and moving service is designed for lawful transport and handling, not for tasks requiring specialist certification unless stated.

Liability

We will take reasonable care of the items entrusted to us, but our liability is limited to losses caused by our negligence or breach of these terms. We are not responsible for pre-existing damage, inadequate packing, hidden defects, or wear and tear. Where the customer has packed items themselves, they accept responsibility for the condition and suitability of that packing unless we have agreed to pack the items on their behalf.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress arising from delay, cancellation, or damage. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Any claim for loss or damage must be notified promptly.

Damage, Loss, and Claims

If the customer believes items have been lost or damaged during the service, they must notify us as soon as reasonably practicable and provide relevant details, including photographs where possible. We may require evidence of purchase price, age, condition, and packaging in order to assess any claim. Failure to report an issue promptly may affect our ability to investigate and may limit any remedy available.

Where we are found liable, our liability will normally be limited to the lower of the repair cost, replacement cost, or the market value of the affected item immediately before the incident, taking into account age and condition. Customers are encouraged to maintain their own insurance for goods in transit, particularly for valuable, fragile, or irreplaceable items. Any insurance arrangements must be confirmed separately and in writing where applicable.

We are not liable for damage caused by items being moved through tight spaces, narrow staircases, low ceilings, or awkward access points where the risk was disclosed or reasonably apparent. If the customer instructs us to proceed despite identified risk, that instruction will be taken as acceptance of the increased risk to the extent permitted by law. We may refuse to continue if we consider the risk unreasonable.

Waste Regulations

Where our service includes removal of unwanted items, packaging, or waste, the customer agrees that all disposal work must comply with applicable UK waste laws, including rules on lawful transfer, segregation, and responsible disposal. We do not remove controlled waste, hazardous waste, or specialist materials unless we have agreed to do so and are legally permitted to handle them. The customer must disclose the nature of any waste in advance.

The customer is responsible for ensuring that any waste handed over for collection is accurately described and properly separated where required. If items are presented as waste but are later found to include prohibited materials, chemicals, contaminated goods, electrical items requiring special treatment, or other regulated materials, we may refuse collection or charge additional costs for lawful handling. Our man with van waste-related services are provided only where the waste type is lawful, declared, and acceptable for transport and disposal.

By requesting waste removal, the customer confirms they have the right to arrange disposal and that the items are not stolen, fly-tipped, or otherwise unlawfully deposited. We may request evidence or clarification before accepting waste. We reserve the right to decline any load that appears inconsistent with legal waste handling requirements. If we suspect non-compliance, we may terminate the service and, where appropriate, report the matter to the relevant authorities.

Delays, Force Majeure, and Access Issues

We will make reasonable efforts to arrive within the agreed time window, but exact timing cannot always be guaranteed because of traffic, weather, road incidents, or prior job overruns. Where delays occur, we will aim to communicate them and reschedule if necessary. We are not responsible for delay caused by events outside our reasonable control, including severe weather, strikes, accidents, public emergencies, or restrictions imposed by authorities.

If the customer’s premises, parking arrangements, or access routes prevent efficient loading or unloading, we may need to wait, return later, or charge for extra time. The customer should make all reasonable arrangements in advance to avoid disruption. If a move cannot proceed because access is blocked or unsafe, we may treat the booking as incomplete and charge for time spent and costs incurred.

In the event of force majeure, we may suspend performance of the service for the duration of the event. If the event continues for a prolonged period, either party may seek to rearrange or cancel the booking. We will not be liable for non-performance or delay caused by circumstances beyond our control, provided we have taken reasonable steps to mitigate disruption.

Complaints and General Provisions

If you are dissatisfied with any aspect of the service, you should notify us promptly so that the issue can be reviewed. We may ask for supporting information, including photographs, invoices, or a description of the circumstances. We aim to deal with concerns fairly and in a timely manner, but raising a complaint does not waive any legal rights that cannot be excluded by contract.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right under these terms will operate as a waiver of that right. These terms represent the whole agreement between the parties in relation to the service, unless otherwise agreed in writing.

We may update these Terms and Conditions from time to time to reflect changes in law, business operations, or service structure. The version in force at the time of booking will generally apply to that booking, unless a change is required by law. Customers are encouraged to review the terms carefully whenever they arrange a new van with driver service.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law provides otherwise. If a customer is based elsewhere in the UK, these terms still apply subject to any non-excludable local legal rights.

The parties agree that these terms should be interpreted in accordance with UK contract law and applicable consumer protection law where relevant. Nothing in this section affects any statutory rights that a customer may have under applicable legislation. By making a booking with Man With A Van Brompton, the customer confirms understanding of these terms and accepts that the service is provided on this legal basis.

This document is intended to set clear expectations for a professional, lawful, and reliable man and van Brompton service. It should be read alongside any written quotation, booking confirmation, or agreed variation. If there is any inconsistency between a written booking confirmation and these terms, the booking confirmation will prevail to the extent of the inconsistency.