Terms and Conditions for Man With A Van Brompton

These Terms and Conditions set out the basis on which Man With A Van Brompton provides transport, moving, lifting, loading, and related removal services to customers within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which apply to domestic and commercial moves, single-item collections, furniture transport, and other agreed work carried out by the company. For the avoidance of doubt, these terms are intended to be read alongside any written quotation, booking confirmation, or service agreement issued for the job.

The term “we,” “us,” or “our” refers to the service provider operating under the name Man With A Van Brompton. The term “customer,” “you,” or “your” refers to the person, business, or organisation requesting the service. Where a booking is made on behalf of someone else, the person placing the order confirms that they have authority to accept these terms on that party’s behalf. These terms apply whether the service is booked for a full move, part-load delivery, clearance support, or general transport assistance.

We aim to provide a professional and reliable man and van service that is suitable for lawful transportation and handling of goods. Customers are responsible for ensuring that all items offered for carriage are adequately packed, labelled where necessary, and suitable for transport. Unless otherwise agreed in writing, our service is limited to the goods described at the time of booking, together with any reasonable labour required for loading and unloading.

Booking process begins when the customer submits a request for a quote or service estimate. Quotations may be based on the information provided, including the number of items, access conditions, floor levels, parking arrangements, timing, and any special handling requirements. A quotation is not a fixed booking unless we have confirmed availability and the customer has accepted the terms. We may ask for further details before confirming the price or the suitability of the job.

Once a booking is accepted, the customer should check the details carefully, including the collection and delivery addresses, date, time window, inventory, and any additional services requested. It is the customer’s responsibility to ensure that all information provided is accurate and complete. If the job changes materially after confirmation, we reserve the right to revise the quote, adjust the schedule, or decline to proceed if the revised requirements fall outside the original agreement.

Unless agreed otherwise, the customer must ensure that access is available at both collection and delivery points, that items can be safely moved, and that any necessary permissions for parking, building access, or loading bays have been obtained. Where access is restricted, delayed, or unsuitable, additional charges may apply. We may refuse to move items if doing so would breach safety standards, cause damage, or expose staff to unreasonable risk. Man With A Van Brompton service terms require cooperation from the customer in order to complete the job efficiently and safely.

Payment terms will be set out in the quotation or booking confirmation. In most cases, payment is due on completion of the work unless a deposit, advance payment, or business account arrangement has been agreed. We accept payment by the methods specified at the time of booking. Where a deposit is required, the booking may not be secured until the deposit has been received in full. Any balance outstanding must be paid immediately on completion unless otherwise agreed in writing.

If the customer fails to make payment when due, we may charge interest on overdue sums at the statutory rate permitted under UK law, together with any reasonable costs incurred in pursuing recovery. We also reserve the right to withhold delivery or release of goods where lawful and appropriate until payment has been received in full. Any payment dispute must be raised promptly and in good faith. The customer remains responsible for payment unless we have expressly agreed otherwise in writing.

Prices may vary where the service time is extended, waiting occurs, additional items are added, or the actual conditions differ from those described at booking. Examples include excessive stair carries, long carries from the vehicle to the property, difficult access, congestion delays, or the need for additional labour. Where such circumstances arise, we will act reasonably and communicate any likely changes as soon as practicable. The customer agrees that a fair adjustment may be made where the original price no longer reflects the work required.

Cancellations should be made as early as possible. If the customer cancels after a booking has been accepted, we may charge a cancellation fee to cover administration, reserved time, and any committed costs. The amount charged will depend on how much notice is given and whether any preparation has already taken place. If the customer cancels at very short notice or fails to be present at the agreed time, the full booking fee may be payable where we have set aside resources for the job.

We may also need to cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, staff illness, accident, road closures, or legal restrictions. In such cases, we will aim to notify the customer as soon as reasonably possible and to offer an alternative time if available. Our liability for cancellation caused by such events is limited to refunding any prepaid sums for services not yet provided, unless the law requires otherwise.

Where the customer requests amendments, we will try to accommodate them, but changes are subject to availability and may affect the price. Man With A Van Brompton UK terms do not guarantee that additional services or date changes can be accepted. If a revised booking is significantly different from the original, we may treat it as a new booking. Any agreed change should be confirmed by us in writing or by an equivalent clear record.

Liability is limited to the extent permitted by law. We will exercise reasonable care and skill in providing the service, but we do not accept liability for loss or damage caused by events outside our control, defects in items, inadequate packing, hidden defects, or instructions given by the customer against our advice. The customer is responsible for ensuring that fragile, valuable, or irreplaceable items are suitably protected and declared in advance where special handling is needed.

We are not responsible for pre-existing damage, minor cosmetic marks, or wear that occurs as a normal result of moving heavy items through confined spaces. This includes minor scuffs to walls, door frames, floors, lifts, or stairways where reasonable care has been taken. If the customer asks us to move items in a way that increases the risk of damage, we may decline the task or request that the customer signs a waiver acknowledging the risk, where lawful and appropriate. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Where we are liable for loss or damage, our liability will ordinarily be limited to the lower of the repair cost, the replacement cost, or the value of the affected item, subject to any relevant insurance terms and evidence of value. Customers should ensure that their own insurance arrangements are suitable for the items being moved. Man With A Van Brompton service conditions do not create a guarantee of perfection, but they do require us to act reasonably, professionally, and in line with industry standards.

The customer must ensure that the items to be moved are lawful to transport, not dangerous unless specifically agreed and permitted, and not contaminated by hazardous materials. Prohibited goods include, but are not limited to, illicit drugs, firearms, explosive substances, and any items whose transport would breach the law or place staff at risk. We may inspect items at any reasonable time and refuse carriage if we suspect that an item is unsafe, unlawful, or inadequately declared.

The customer must ensure that the relevant property is accessible and ready for the service at the agreed time. This includes arranging suitable parking, clearing walkways where possible, securing pets, and informing us of any lifts, stairs, narrow entrances, long carries, or weight restrictions. If our team has to wait, make repeated attempts, or work around avoidable obstacles, reasonable additional charges may apply. We may also refuse to move items if the property layout or condition creates an unacceptable safety hazard.

Where we provide packing assistance or disassembly/reassembly support, the customer accepts that some items may have manufacturer limitations or hidden weaknesses. While we take care during handling, we cannot be responsible for damage caused by items that are structurally unsound, poorly assembled, or previously repaired. Customers should remove loose contents from drawers, shelves, and appliances unless we have specifically agreed to move them in situ. Our van and man Brompton service is designed for practical transport support, not for specialist engineering or restoration work.

Waste regulations apply where the service includes disposal, rubbish removal, or clearance of unwanted items. We will only handle waste in accordance with applicable UK environmental law and duty of care requirements. Customers must disclose in advance if items are to be treated as waste rather than as goods for delivery. We may refuse to remove hazardous waste, electrical items requiring specialist treatment, or materials that require licensing, segregation, or documented disposal arrangements unless proper arrangements have been made.

Any waste handed to us must be accurately described. The customer confirms that they have the legal right to dispose of the items and that the waste is not contaminated or mixed with prohibited materials. If we arrange lawful disposal on the customer’s behalf, associated fees, landfill charges, recycling fees, or facility costs may be added to the final invoice. If it becomes clear that items were misdescribed, concealed, or unlawfully presented for disposal, the customer will be responsible for all resulting costs, penalties, or enforcement action arising from that misdescription.

We will not knowingly transport or dump waste illegally. Waste must be handled in a responsible manner and in accordance with duty of care principles. The customer agrees not to ask us to leave waste in an unauthorised location, and we reserve the right to terminate the job if any instruction would require unlawful conduct. Man With A Van Brompton legal terms are intended to ensure that all clearance or disposal work remains compliant and ethically managed.

We may maintain public liability and other appropriate insurance for the nature of the work undertaken, but insurance cover does not replace the customer’s responsibility to protect items adequately or to arrange additional cover where necessary. If the customer wishes to make a claim, they must notify us promptly and provide reasonable evidence of the loss, damage, or cost alleged. Claims should be supported by photographs, receipts, valuations, or other appropriate documents where available.

Neither party will be liable for failure to perform any obligation if that failure is due to an event outside reasonable control, including natural disasters, emergency restrictions, labour disputes, terrorism, severe weather, major transport failure, or government action. Where such an event affects the service, the affected obligations will be suspended for the duration of the event, and the parties will work reasonably to reschedule or otherwise resolve the booking.

Any waiver or concession granted by us on one occasion shall not operate as a waiver of our rights on any other occasion. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force. Man With A Van Brompton service agreement is intended to be interpreted in a commercially sensible way that preserves the lawful purpose of the contract wherever possible.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. This governing law clause applies regardless of where the customer is based, provided the service is booked and delivered within the United Kingdom under these terms.

By continuing with the booking, the customer confirms that they have read, understood, and agreed to these terms. The customer also confirms that they have authority to enter into the contract and that all information supplied is accurate to the best of their knowledge. These conditions form the entire agreement between the parties in relation to the booked service, unless amended in writing by an authorised representative of the company.

In summary, the service is designed to be clear, fair, and practical: bookings should be accurate, payments should be made on time, cancellations should be notified promptly, liability is limited to what the law allows, waste must be handled lawfully, and all disputes are governed by English law. This document should be read carefully before confirming any booking.